Privacy Policy

About Vivo Body Studio*

*What is personal data?*

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified, particularly by reference to an identifier.”

In more straightforward terms, personal data includes any information that can identify you, such as your name and gender, as well as more abstract data like your IP address and location. For a comprehensive list of the personal data we collect, please refer to the ‘What personal data do we collect?’ section.

*What does this notice cover?*

Our privacy policy explains how Vivo Body Studio collects, uses, and stores your personal data while also outlining your rights regarding this data. This information applies to our website and any external systems we use for data management and processing.

*What personal data do we collect from our websites?*

– Name
– Email address
– Telephone numbers
– Treatments of interest
– Location relative to the nearest Vivo Body Studio
– Products purchased

Some forms on our website allow users to voluntarily provide additional relevant information. All information submitted through our forms is sent via secure email, and we do not store form data on our website, except for purchases made in our shop.

*What personal data do we collect from our external services?*

– Digital photographs of before and after treatments, with your consent
– Information regarding your requirements following a consultation
– Details such as age, gender, and weight (when applicable)
– Medical history (when applicable)
– Address details

*How do we use your personal data?*

We are dedicated to using your data lawfully and ethically. The main purposes for using your data include:

– *Providing services and products*: We require specific information to deliver our services and fulfill our contractual obligations to you.

– *Offering a personalized experience*: Your personal information enables us to tailor our services to your needs.

– *Communication*: We may need to contact you via phone, email, or SMS to provide our services.

– *Marketing communications*: If you have opted in, we may send you marketing information.

– *Monitoring progress*: We assess your progress and adjust our services throughout your treatment course.

– *Special offers*: With your explicit permission, we may inform you about special promotions. You can opt-out of these communications at any time. We will never sell your data.

*What are your rights?*

Below is a summary of your rights regarding your personal data. You may make requests in writing or through our contact page.

1. *The right to know*: You have the right to understand how we collect, use, and store your data. This privacy policy provides that information, but feel free to reach out with any further inquiries.

2. *The right to access*: You can request access to the personal data we hold about you through our contact form.

3. *The right to rectification*: If you believe your personal data is inaccurate, you can request it be corrected via our contact form.

4. *The right to erasure*: You have the right to request the permanent deletion of your personal data.

5. *The right to restrict processing*: You can limit how we use your personal data.

6. *The right to data portability*: You can request your data in a portable format.

For more detailed information about your rights, please visit the ICO website. If you have a concern or complaint, you can either contact us directly or lodge a complaint with the ICO.

*How long will we keep your personal data?*

Your personal data will be retained for three years from our last interaction. You can request that we delete or modify your information at any time via our contact page.

*How and where do we store or transfer your personal data?*

Your data is securely stored in the UK and is protected under GDPR regulations. We do not store any information you provide on our web server.

*Do we share your personal data?*

We will not share your personal data with any external parties without your consent unless required by law.

*Cookie Information*

Cookies are small pieces of data stored on your device that many websites utilize. Vivo Body Studio uses cookies for various purposes, from basic functionality to advertising. Our hosting provider uses a single anonymous GDPR-compliant cookie called DYNSRV to balance server load. Other than DYNSRV, cookies will not be stored on your device unless you manually accept their use in addition to this privacy policy.

For complete information on the cookies we use, please refer to our Cookie Policy page.

### Accessing Your Personal Data at Vivo Body Studio

At Vivo Body Studio, we prioritize your privacy and transparency regarding your personal data. If you’re interested in understanding what personal data we hold about you, you have the right to request this information. This process is referred to as a “Data Access Request.”

You can ask us for details regarding the specific personal data we have collected about you, as well as request a copy of that data. Additionally, if you wish to have any of your personal data removed or modified, you are entitled to make such requests.

To submit your requests, you can either write to us directly or utilize our convenient contact form available on our website.

Typically, there is no fee associated with a data access request. However, if your request is deemed to be ‘manifestly unfounded or excessive’—for example, if you submit repetitive requests—a fee may be charged to cover the administrative costs incurred in processing your request.

Upon receiving your subject access request, we commit to responding within 14 days and, at the latest, within one month. Our aim is to provide a comprehensive response, including a copy of your personal data, within this timeframe. In certain circumstances, particularly if your request involves complex data, we may need additional time—up to a maximum of three months—to fulfill your request. Throughout this process, we will keep you fully informed of our progress.

### How to Contact Us

If you have any questions or need assistance, you can reach out to us by calling 03330124065. Alternatively, you can write to us at the appropriate address for the location you have attended for your treatment.

### Changes to Our Privacy Notice

At Vivo Body Studio, we may periodically update our privacy policy to ensure it remains current and compliant with applicable laws. The version number of the privacy policy is displayed at the top of the page. Should there be any updates to the policy, users will be notified upon visiting our site.

For the latest information and updates regarding our privacy practices, please visit our privacy policy page at vivobodystudio/privacy-policy